i just got a new laptop for christmas and i've been trying to download World of Warcraft on it all day. I downloaded it on my desktop a while ago and it was alot faster, it may be because i have an error and it says "your computer appears to be behind a firewall". But i tried turning it off through Norton anti virus and windows control panel and it says its off. Also, my cousin logged in while it was playing and he has all the upgrades for it, so could that also be a problem?